Responsible Gaming — Play Smart, Stay in Control at gojdsbet

gojdsbet was built around the belief that online betting should be a source of enjoyment — an exciting way to engage with cricket, football, live casino games, and slots — never a source of financial distress or personal hardship. Our responsible gaming commitment is not a regulatory checkbox; it is a core value that shapes how we design products, train staff, and interact with every registered player across Bangladesh.

We recognise that the vast majority of gojdsbet players enjoy gambling recreationally and within their means. At the same time, we understand that a small number of players may develop patterns of behaviour that place them or their families at risk. For those players, gojdsbet is committed to providing accessible tools, clear information, and a path to help — without stigma and without barriers.

Our responsible gaming framework rests on four principles:

• Prevention: Providing clear information about the risks of gambling before problems develop, embedded throughout the platform in English for all Bangladesh players.
• Control: Giving players practical tools — deposit limits, session timers, cooling-off periods, self-exclusion — that put the player in charge of their own experience.
• Detection: Monitoring account activity for behavioural indicators of problem gambling, such as sudden increases in deposit frequency, extended unbroken session lengths, or escalating bet sizes following losses.
• Support: Connecting players who need help with our trained support team and with recognised external support organisations, without delay and without judgement.

gojdsbet operates exclusively for players aged 18 and above. This age restriction is absolute and non-negotiable. Under no circumstances may a person under the age of 18 register an account, make a deposit, place a bet, or access real-money casino games on the gojdsbet platform.

The following measures are in place to enforce the 18+ policy on gojdsbet:

• Age Declaration at Registration: All players must confirm their date of birth and declare that they are 18 years of age or older at the point of account creation. False declarations constitute a violation of the Terms & Conditions and may result in permanent account closure and forfeiture of any balance.
• KYC Age Verification: Before any withdrawal is processed, players must complete identity verification by submitting a government-issued ID document — such as a National Identity Card, passport, or driving licence — that confirms their date of birth. Accounts where the verified age is below 18 are closed immediately and the deposit balance is returned to the payment method used (minus any bonuses claimed).
• Parental Controls Guidance: gojdsbet strongly encourages parents and guardians in Bangladesh to use device-level parental control software to prevent minors from accessing online gambling platforms. Third-party tools such as Net Nanny, Bark, and Google Family Link can restrict access to gambling sites on shared devices.
• Responsible Advertising: gojdsbet does not direct advertising at audiences that include a significant proportion of minors. Promotional materials are not placed near content primarily aimed at children.

Problem gambling — sometimes called gambling disorder — occurs when a person's gambling behaviour begins to cause negative consequences in their life, their relationships, or their finances, and when the person feels unable to stop or reduce their gambling despite wanting to. It can affect people of all backgrounds, incomes, and experience levels.

gojdsbet encourages all players to regularly reflect on their gambling habits. The self-check questions below are adapted from widely recognised screening tools used by gambling support organisations. If you answer "yes" to three or more of these questions, we strongly encourage you to use gojdsbet's responsible gaming tools and to seek support.

gojdsbet provides a comprehensive suite of player-controlled responsible gaming tools accessible directly from the Account Dashboard. All tools are available 24/7 and changes take effect without delay when restrictions are being tightened. No tool requires approval from the platform before activating a restriction.

Self-exclusion is the most comprehensive responsible gaming tool available on gojdsbet. It is designed for players who have concluded that they need a significant break from gambling — whether due to financial concerns, mental health, or the advice of a support professional.

How Self-Exclusion Works

• Self-exclusion can be activated at any time from the Responsible Gaming section of your account dashboard, or by contacting our support team via live chat or at support@gojdsbet.
• Available exclusion periods: 30 days, 90 days, 6 months, 1 year, and permanent (indefinite) exclusion.
• Exclusion takes effect within minutes of activation. All access to betting, casino games, deposits, and withdrawals is suspended immediately.
• All promotional and marketing communications (email, SMS, in-app notifications) cease immediately upon exclusion activation.
• Any pending bonus offers or free spins are voided upon self-exclusion and cannot be reinstated after the exclusion period ends.
• Account balances at the time of exclusion are held securely. You may request withdrawal of your balance by contacting support, subject to standard KYC verification.

Reinstating Your Account After Exclusion

After a fixed-period self-exclusion expires, the account is not automatically reactivated. You must contact the support team to request reinstatement. Before reinstatement, gojdsbet will ask you to confirm that you are ready to return to gambling responsibly and will provide information about available tools. A mandatory 24-hour reflection period is applied before reinstatement is completed.

Permanent self-exclusion is irreversible. If you choose a permanent exclusion, the account is closed and cannot be reopened under any circumstances. A new account cannot be created using the same identity documents or payment methods.

Deposit and loss limits are the most practical day-to-day responsible gaming tool available on gojdsbet. They allow you to define a budget for your gambling in advance — before you sit down to play — which removes the temptation to exceed a healthy spend in the heat of the moment.

Setting a Deposit Limit

Deposit limits can be set in Bangladeshi Taka (৳) on a daily, weekly, or monthly basis. For example, you might set a weekly deposit limit of ৳2,000 to ensure your spending stays within a comfortable range. If your limit is reached midway through the week, all further deposit attempts — via bKash, Nagad, Rocket, Upay, Visa, or Mastercard — will be declined until the weekly period resets.

Changing a Deposit Limit

• Lowering a limit: Takes effect immediately. If you reduce your daily limit from ৳5,000 to ৳1,000, the new lower limit applies within minutes of saving the change.
• Increasing a limit: Subject to a mandatory 7-day cooling-off period. If you request an increase from ৳1,000 to ৳5,000, the increase will not take effect for seven full days after the request is submitted. This cooling-off period is non-negotiable and cannot be waived by contacting support.
• Removing a limit entirely: Treated as a limit increase — the 7-day cooling-off period applies before the limit is lifted.

Wager and Loss Limits

In addition to deposit limits, gojdsbet offers wager limits (a maximum total stake per period) and loss limits (a maximum net loss per period). These work on the same immediate-for-reductions, 7-day-cooling-for-increases principle. Using deposit limits alongside loss limits gives you comprehensive control over both your inflows and your net outcome across any given period.

If you believe that gambling is having a negative impact on your life — or the life of someone you care about — please seek support. You do not need to have reached a crisis point to ask for help. Talking to someone early, before problems become severe, is the most effective approach.

gojdsbet provides access to support through our own platform team and also encourages players to reach out to independent organisations that specialise in gambling-related harm. The contacts below are available to all players in Bangladesh.

The protection of minors from gambling is one of the most important responsibilities that any online betting platform carries. gojdsbet takes this responsibility seriously and maintains strict controls at every stage of the player journey to prevent underage access.

Account Controls for Parents and Guardians

If you share a device — a smartphone, tablet, or computer — with children or young people in your household, gojdsbet strongly recommends the following steps:

• Never share your gojdsbet account password with anyone, including family members.
• Always log out of your gojdsbet account after each session on a shared device. The platform provides a clear logout option in the account dashboard header.
• Enable a device-level screen lock (PIN, biometric) so that your device cannot be accessed by a minor while you are away.
• Consider using parental control software at the device or network level to block access to gambling-related websites. Recommended tools include Google Family Link (Android), Apple Screen Time (iOS/iPad), and router-level filtering via your internet service provider.

Reporting Suspected Underage Access

If you have reason to believe that a minor has accessed gojdsbet — whether using your account or a separately created account — please contact us immediately at support@gojdsbet or via live chat. We will investigate the account, suspend access pending the investigation, and take appropriate action including permanent closure if underage access is confirmed. Any deposits made by a minor will be returned to the original payment method.